Terms & Conditions
We offer a secure payment service for card transactions through SHOPIFY that will not store any of your card details. We accept all major credit cards including amex, apple pay and paypal. Your card will be charged at the time of placing the order.
At any point during your transaction and during the opening hours of 11am-8pm please call any one of our stores for assistance. We can also take orders over the phone.
By placing an order on our website you are certifying that you are of legal age to do so. We will not sell alcohol to anyone under the age of 18 and our carriers will ask for proof of age where they believe that the person receipting the delivery is under the age of 25. In the event that the person can not provide proof of age we will be unable to leave the goods and reserve the right to charge for redelivery.
UNFORTUNATELY WE DO NOT CURRENTLY SHIP INTERNATIONALLY OR TO NORTHERN IRELAND OR NON MAINLAND UK
PAYMENT, PRICING & PROMOTIONS
We cannot guarantee stock availability in all cases and all products are offered subject to availability. Payment will be taken from your chosen payment method once the order is placed, we will contact you by email with conformation of your order and that is to be fulfilled.
All Prices are inclusive of UK VALUE ADDED TAX at 20%
At all times products remain the property of Dunedin Wines Limited until payment is received in full.
Promotional offers and prices are offered as stated with no further discounts, we do not offer discounting based on volume of sale however if you have an event requirement we can over our bespoke event/wedding service.
While we take every care to ensure that all pricing is accurate on our website, occasionally an error may occur and goods may be miss priced. If we discover a pricing error we will at our discretion contact you to ask if you wish to process with your order or we will inform you that your order has been cancelled. We will not be obliged to supply goods at the incorrect price.
We reserve the right to change prices, offers, goods and specifications of goods at our discretion at any time before ( but not after ) we accept your order. Where we have an end date on an offer we have this as a guide and may chose to end this early or extend. We reserve the right to change prices at anytime within the legal framework of our licensing obligations.
Online credit card fraud us a problem in fine wines and we take this very seriously, if you are looking to purchase a large amount of fine wine/Champagne we ask that you contact one of our stores to discuss as we will not send out orders over £1000 without speaking to the customer to confirm details.
We will ensure that our activities are fully in accordance with Scottish Licensing requirements and will make every effort to uphold the principles of our sales license.
By making an offer to purchase a Product, you specifically authorise us to transmit information ( including any updated information ) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure and within GDPR guidelines. In the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procedures unauthorised access to any data you provide when accessing or ordering from the website. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and/or user information we may be obliged to do so.
DELIVERY, RETURNS & REPLACEMENTS
- FREE DELIVERY FOR ORDERS OVER £30 CONTINUED DUE TO CURRENT HOSPITALITY RESTRICTIONS
- MINIMUM ORDER IS £30
- NEXT DAY DELIVERY GUARANTEED FROM MONDAY TO FRIDAY
- ORDERS PLACED AT THE WEEKEND WILL BE DELIVERED ON MONDAY
- DELIVERIES WILL BE MADE IN BETWEEN THE HOURS OF 10AM AND 4PM
- IF NOBODY IS IN, WE WILL RE-TRY THE FOLLOWING DAY
- CALL VINO STOCKBRIDGE TO ALTER YOUR DELIVERY DAY 0131-225-6998
- BY “EDINBURGH” WE MEAN A 9 MILES RADIUS FROM ITS CENTRE
- THIS COVERS APPROXIMATELY THE EH1 TO EH17 POSTCODES
- GIVE US A CALL ON 0131-225-6998 IF YOUR EH POSTCODE IS HIGHER, AND WE WILL HELP IF POSSIBLE
OUTSIDE OF EDINBURGH
- DELIVERY CHARGE IS £10
- MINIMUM ORDER IS £30
- DELIVERIES REQUIRING A COURIER UNFORTUNATELY CAN TAKE UP TO 10 WORKING DAYS DUE TO CONTINUING RESTRICTIONS RELATING TO COVID-19
In the unlikely event that any product you purchase from us has a fault we will replace it with the same or similar product. If we are not able to do this we will provide a full refund. We may ask for the faulty products to be returned and will arrange for collection of them.
We offer a sale or return with our event servicing, while we would love for you to buy online and offer this we would much rather see you in store and discuss your specific needs. If you need further assistance please contact firstname.lastname@example.org or go to our ask any of our store teams about Wedding/Events packages.
SALE OR RETURN
For larger orders please contact our Vino Stockbridge store on 0131-225-6998 to discuss our returns policy designed to make sure you don't over or under order for your party or event
Our aim is for you to find our stores a one stop shop for your events and with that we offer FREE GLASS HIRE along with purchase of wine on wine goblets, Champagne Flutes and Hi-ball glasses. These must be booked in advance with a minimum of 12 bottles purchased per 24 hired.
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